My Digital FootPrint

Source: http://rossdawsonblog.com/weblog/archives/2012/10/the-future-of-customer-service-using-technology-to-increase-both-efficiency-and-relationship-strength.html also  http://ahtgroup.com/publications/futurecr   Evans and Wurster in their book  Blown to Bits  said that the trade-off between richness and reach had disappeared. That wasn’t true. Today the trade-off between what Ross prefers to call Relationship Strength and Efficiency is eroding, but still exists. The challenge today is to continue to push out against that trade-off, while recognizing that it will never entirely disappear. A large part of the path forward is in using technologies. There are three categories of channels for customer service: Presence . There is no substitute for people being physically present in the same place, which allows them to sit down together, converse, relate as humans, and discover more about each other. Shopfronts and meetings will always have their place in customer interaction, however inc

A dynamic online timeline charting the evolution of the personal data landscape over the next five years as we see it. This will be a living resource updated by Ctrl-Shift on a regular basis.  http://www.ctrl-shift.co.uk/timeline The timeline maps out the events and predictions we foresee from now until 2017 in the personal data landscape. To do this we have looked through the lenses of: social and cultural changes; corporate commercial activity; entrepreneurial activity; technology; and legislation, regulation, policies, protocols and standards.

Worth looking through the visuals….so impressive http://www.informationisbeautifulawards.com/2012/09/information-is-beautiful-awards-winners/ http://www.informationisbeautifulawards.com/2012/08/awardshortlist/ http://www.informationisbeautifulawards.com/ sometimes just making complex ideas simple

Steam from  http://stream.krm.com/Mediasite5/Viewer/?peid=4463bdefbf6b40ec9bdd5c69a0e406e5 Historically, companies have decided which markets to focus on and have allocated sales resources based on looking at past results and using gut instincts. But today, "big data" and deep analytical capabilities give sales and marketing leaders a better way to make decisions. Managers now have the ability to use data to precisely identify lucrative micromarkets and better align sales resources to maximize opportunities. Companies that use analytics to pursue a micromarket strategy are dramatically increasing sales without spending more. In this HBR webinar, McKinsey partners Manish Goyal and Homayoun Hatami describe how to use data to drive sales — without increasing costs.

Source : http://musicdatascience.com/emi-million-interview-dataset/ Using this data set : http://musicdatascience.com/music-data-science-hackathon/

Source : http://musicdatascience.com/emi-million-interview-dataset/ Using this data set : http://musicdatascience.com/music-data-science-hackathon/

Source : http://musicdatascience.com/emi-million-interview-dataset/ Using this data set : http://musicdatascience.com/music-data-science-hackathon/

Source : http://musicdatascience.com/emi-million-interview-dataset/ Using this data set : http://musicdatascience.com/music-data-science-hackathon/

Source: http://irdeto.com/

privacy_stats_v2_072512 (1).pdf Download this file Placecast conducted a survey using Harris Interactive titled "Alert Shopper III." The survey was focused around data privacy and consumer views on companies dealing with personal consumer data. The results showed that U.S adults are more than twice as likely to trust Amazon with their personal data as they are Facebook. Grocery stores were rated as the most trustworthy in terms of consumer data usage when compared with Facebook, Amazon, Google, and cell phone providers. Here is the infographic   The survey showed that 66 percent of U.S. adults who are aware of use of data by  Amazon find Amazon’s use of personal data somewhat to very acceptable versus 33 percent saying the same for Facebook. More than three-quarters (81%) of U.S. adults who are aware of the use of this data said they were comfortable with a grocery store using their purchase information to deliver coupons tailored to them. Comparatively, just

This is the regular update from Chetan on the status of mobile in the US As usual a massive body of work, this is the summary Summary The US mobile data market grew 5% Q/Q and 19% Y/Y to reach $19.3B in Q2 2012. Data is now almost 42% of the US mobile industry service revenues. For the year 2012, the market is on track for mobile data revenues in the US market to reach our initial estimate of $80 billion. The US operators reversed the postpaid decline in last quarter to add almost 400K postpaid subs largely due to the strong performance of Verizon Wireless. Sprint and T-Mobile saw further postpaid declines. For T-Mobile, Q2 marked the eight straight quarters of postpaid losses. In terms of Y/Y growth, Connected Devices segment grew 21%, Prepaid 12%, Wholesale 4%, and Postpaid was flat. AT&T, AT&T, Sprint, and Verizon are number one respectively in these categories. The connected devices segment has been an area of growth for the industry but for the second straight quar

report download : http://www.elon.edu/docs/e-web/predictions/expertsurveys/2012survey/PIP_Future_of_Internet_2012_Big_Data_7_20_12.pdf Pew Internet/Elon University survey , 53% of a handpicked group of “Internet experts, observers and stakeholders“ said big data would produce an overall positive effect by the year 2020. Meanwhile, 39% said it would have an overall negative effect (8% didn’t answer). Many who said big data would have a positive influence on the future pointed to its potential to solve diverse problems.

Operator's Dilemma (And Opportunity): The 4 th   Wave   In 2012, the global mobile industry revenue will hit $1.5 trillion. This revenue has tripled in the last 10 years. Mobile operator’s revenue reached a new milestone at the end of 2011. The total global mobile operator revenue exceeded $1 trillion for the first time. The operator profits have more than doubled in the last 10 years. The trifecta of fast broadband networks, well-designed mobile computing devices, and the insatiable supply of content, applications, and services has unleashed consumer demand for more like never before. If we look at the history of the mobile industry, the first generation was primarily focused on voice and this era persisted for a good 10-15 years before 2G messaging and very basic data services were introduced. A decade later, data services started to become more interesting as 3G networks enabled faster access speeds and new applications. When Apple released iPhone in 2007, followed by Goo

June 2012.  A new report.  Pan-European Survey of Practices, Attitudes and Policy Preferences as Regards Personal Identity Data Management. Wainer Lusoli, Margherita Bacigalupo, Francisco Lupiáñez-Villanueva, Norberto Nuno Gomes de Andrade, Shara Monteleone, Ioannis Maghiros.  Download Full pdf Paper Abstract:        This study presents the results of the largest survey ever conducted in Europe and elsewhere about people’s behaviours, attitudes and regulatory preferences concerning data protection, privacy and electronic identity, both on the Internet and otherwise in their daily lives.  The report draws conclusions in direct relation to four key Digital Agenda areas: Authentication and Identification, e-Commerce, Social Networking Sites, and Medical Information as Personal Data. The survey was conducted in the 27 Member States of the EU between the 25 November and 17 December 2010. 26,574 Europeans aged 15 and over resident in each EU Member States were interviewed. The methodol

Source : http://gizmodo.com/5926939/evidence-that-klout-doesnt-make-sense-visualized “Are you kidding me? Even Graham, an academic who spends his days studying digital trends across the world, is shocked, pointing out that the US "normally excels in all metrics of online visibility/power/reach". All of which points to the fact that either the folks behind Klout know something that the rest of us don't, or their algorithm sucks. [ Mark Graham ]”

The Washington, D.C.-based think tank Future of Privacy Forum (“FPF”) released a study detailing the current state of mobile app privacy policies as of this past month, June 2012. The report found that many app developers are now responding to the increased pressure from U.S. regulators on this issue, and have now introduced privacy policies for their applications as well as new policies surrounding the use of customers’ private data. Study results  full pdf Table 1 sets forth the total percentage of all 150 and paid apps across three platforms:     The following tables reflect the % of total apps that provide some form of access to a privacy policy…   But more importantly, the FPF also looked into whether the privacy policy was linked to from the app store listing page and whether it was accessible from within the app itself. (See charts below). After all, what good is a privacy policy, if no one can find it? According to the report’s findings, 48% of the free apps and 28% of paid a

[slideshare id=13488609&w=427&h=356&sc=no] Source : http://www.socialnerdia.com/   Twitter https://twitter.com/socialnerdia   There is so much data in these slides but it is worth running through

On the point that data isn’t self-explanatory and it needs to be interpreted ….h ere are three well written blogs “ The Ethnographer’s Complete Guide to Big Data” by Jenna Burrell follow @jennaburrell The Ethnographer’s Complete Guide to Big Data: Small Data People in a Big Data World (part 1 of 3) The Ethnographer’s Complete Guide to Big Data: Answers  (part 2 of 3) The Ethnographer’s Complete Guide to Big Data: Conclusions  (part 3 of 3) The conclusion/ insight/ value I feel is in the second piece – highlighted in Red So where do we stand in relation to this phenomenon as ethnographers, or more generally, as researchers with a bent towards qualitative and interpretivist approaches? There’s something that ethnographers have in common with big data enthusiasts though neither group perhaps realizes this. Though ethnography has sometimes inaptly been equated out in the wider world with interview studies, it is the immersion of the ethnographer in a social world and the attempt t

[youtube http://www.youtube.com/watch?v=8gvjwgGJuHA] Long Talk by Arvind Narayanan at Mozilla July 2012. It picks up on so themes that are current thinking from Kim Cameron to Jeff Jarvis to Doc Searls

UNC’s Kenan-Flagler Business School and the YEC have teamed up to compile research and create this infographic, which details the who, how and why of managing millennials.