Do our tools mould our outcomes and decisions?
Day zero of being a #CDO is probably not the best day to ask difficult questions; however, sometimes, there is no better day. The first question to ask the executive leadership team as you walk around being introduced might be: “What is the one thing that we, as a team and organisation, want our data to drive, deliver or provide?” You might want to wait to ask this question and first determine what tools are being used. This will frame what outcomes and decisions are being supported. The question and answers allow you to determine if there is an alignment or gap between “What is the one thing that we, as a team and organisation what our data to drive, deliver or provide? ” and what will happen anyway because of tools, processes and legacy. One critical aspect of being a #CDO is determining how our processes and methods only enable certain decisions to be made, but we have to unpack legacy. Legacy within this framing is threefold. Decisions. Decisions. Decisions. These are: Deci